Job Vacancies in Dublin

We are currently recruiting to fill the following vacancies:


Insurance Call Centre Team Leader

Motorcycle Insurance Sales & Customer Service Advisor

Personal Lines (Home and Car Insurance) Sales & Customer Service Advisor


All positions require energy, drive, excellent communication skills, ability to work within a fast-paced environment and a strong customer focus.

Insurance Call Centre Team Leader

Key responsibilities:

  • Leading and motivating staff members and manage the development and performance of each member of the team.
  • Setting clear goals for staff members
  • Providing constructive feedback in a timely manner
  • Building and maintaining strong working relationships with internal and external customers
  • Managing the allocation of workload to the team
  • Taking accountability for team performance and create action plans to address non-delivery
  • Making sure that the SLAs for timeliness, accuracy and quality are met
  • Owns and maintains the individual and team productivity trackers
  • Completing weekly and monthly productivity reports
  • Providing insights and analysis on team performance
  • Reporting progress to managers on on-going basis

Please note the successful candidate will hold CIP qualification as a minimum requirement.

To apply please email your cv to info@principalinsurance.ie


 

Motorcycle Sales & Customer Advisor

Key responsibilities:

• Quoting and converting new business opportunities
• Exploring and converting cross-sell and multi-cover opportunities
• Retaining existing customers
• Achieving sales, service and customer satisfaction metrics as agreed with your manager
• Supporting your team to achieve their goals, through sharing knowledge and developing expertise
• Processing policy adjustments as requested by our customers
• Exceeding customer expectations
• Proactively anticipating customer issues and taking appropriate action
• Continually improving quality and efficiency within the team
• Adhering to company quality and underwriting standards
• Complying with the Financial Regulator’s Minimum Competency Code, Consumer Protection Code and any other relevant regulations.

The ideal candidate will have

  • Knowledge and understanding of insurance
  • Completed an APA, CIP or relevant insurance qualification to meet MCC requirements

To apply please email your cv to info@principalinsurance.ie


 

Personal Lines (home and car insurance) Sales & Customer Advisor, New Business

Key responsibilities:

  • Providing best advice and guidance to our clients on their Personal Car and Home Insurance requirements
  • Handling all enquiries for personal insurance and processing new business quotations
  • Ability to evaluate client requirements and provide suitable cover solutions
  • Delivering first class care and advice to existing clients during and at renewal of their motor and home policies
  • Issuing and amending motor and home renewals
  • Performing ad-hoc administration duties that come with servicing clients mid-term

The ideal candidate will have

  • Experience in handling car and home insurance enquiries for new or existing customers
  • Hold or have made progress towards achieving an Approved Product Adviser (APA) qualification in Personal General Insurance. CIP qualification a distinct advantage

To apply please email your cv to info@principalinsurance.ie


 

Please go to the Careers page for information regarding our excellent benefits package (click for details here).

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Job Vacancies in Dublin

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